Call Performance

Learn about how Alkhemy can help you benchmark, analyse and improve quality of conversations with customers.

Anatomy of a Call Observation

Understand the different parts of a Call Observation

Call Performance Dashboard for Managers and Team Leaders

Benchmark, Analyse and Improve the quality of conversations your Sales and Customer Service Teams' have with customers over time

Call Performance Dashboard for Agents

Timely feedback to improve the quality of your conversations with customers

Conducting Call Observations

Learn how to conduct a Call Observation/Review

Understanding KPI Questions Scoring for Call Observations

Learn how the KPI Questions you use for Call Observations can be used and how they work

Uploading Calls into Alkhemy

Learn how to upload calls and audio into Alkhemy for Review

Manual Upload of Calls and Audio

Learn how to upload calls and Audio into Alkhemy manually for review

Phone System Integration using API Push

Learn how your developers can integrate between your phone system and our REST API

Phone System Integration using API Sync

Automated integration with your Phone System